Orlando Organics
Making America Organic, One Home At A Time

Orlando Organics Frequently Asked Questions

  1. Is Orlando Organics a co-op, farm, buying club or CSA?
    No. We are an organic produce delivery service and we work directly with farms and wholesalers to obtain our produce.

  2. Is everything you offer certified organic?
    Yes! It is all 100% USDA Certified Organic. We work with Global Organics of Sarasota to make sure that everything we offer our customers meets that goal. Since October 2002, all organic produce sold in the US must meet stringent standards set, verified and regularly inspected by the USDA.

  3. What is the difference between the bags?
    To see what we are offering in each of the produce bags check out This Week's Produce.

  4. What size bag is right for me?
    We can't answer this, as it depends on how you or your family eats. If you're a home that eats a lot of salads, juices, or is vegetarian, you'll probably need a larger order. We usually recommend starting with the Harvest Blend Regular bag ($32.99) and giving it a couple deliveries to decide if you want to change your order.

  5. Do I have to stay with the same order forever?
    No! You can change your order each delivery.

  6. Where does your produce come from?
    We buy locally grown produce as often as possible, taking quality, value, and variety into consideration. Because of a fairly short growing season and difficult growing conditions due to summer heat, the organic season in Florida is limited. As we are a year-round service, a large portion of our produce comes from California due to the climate. Tropical fruit comes primarily from organic farms in Central and South America, owned by American companies and all certified organic.

  7. How do your prices compare to those of the supermarkets?
    Because of lower operating costs, our prices tend to be very competitive compared to the big chain grocery stores, especially for organic items. And of course, we bring it right to your door.

  8. How fresh is your produce?
    In general the produce does not stay in our possession for more than 48 hours. Produce is often delivered fresh from our suppliers on the day we deliver the produce to you. We order only what we need for each delivery day. Any leftovers at the end of the week are distributed amongst employees and donated to local food banks.

  9. What kinds of fruit and vegetables do you offer in the produce bags?
    We offer whatever is fresh and in season. To see what we are offering this week check out This Week's Produce. To get an idea of the items that we offer overall, check the Storage tips.

  10. Do you offer anything besides produce?
    We offer locally produced organic orange juice, eggs, and tofu (extra firm).

  11. Do you offer any organic meats or grains? What about milk or butter?
    We do not offer any of these items and have no plans to in the near future.

  12. Do you guarantee your service?
    Yes. If you're dissatisfied with any of your produce, service, or delivery, please let us know and we'll work things out for you. For more info, check our Policies page.

  13. Is there any minimum number of deliveries I have to commit to?
    After you've signed up for a weekly or every other week delivery schedule, you can cancel the service at any time. Just let us know by your cancellation deadline, if you want to cancel.

  14. Is there a delivery fee?
    We never charge a delivery fee.

  15. Is there an annual fee?
    We charge no recurring annual or membership fee. We do add a $15 one time activation charge to your first delivery.

  16. What is your delivery area?
    For detailed delivery area information visit our Delivery Area page.

  17. Do I have to be home to receive a delivery?
    No! You know your neighborhood best, and we will leave your produce bag wherever you specify (back porch, in a cooler on the porch, etc.). We will assume you want your produce left by the front door unless you tell us otherwise.

  18. On hot days, how will you keep my produce fresh?
    We strongly recommend that our customers leave a cooler out for us with ice packs inside. Your delivery driver will transfer as many items as possible from your bag into your cooler to help keep things fresh.

  19. How large a cooler should it be?
    We generally say that if you can pick up a cooler with one hand, it's too small. We recommend a 30 or 40 quart cooler, especially if you are ordering a Deluxe bag.

  20. Do you deliver to businesses?
    No, we're sorry. Due to numerous issues with scheduling, parking, and difficulties our drivers faced in the past, we do not deliver to business addresses.

  21. I live outside your delivery area. Will you make an exception for me? What if I get a number of people together?
    While we don't want to say never, we very rarely make exceptions. However, feel free to email us with your address, and we can check for you. Some of our customers do live outside our delivery borders, but they leave a cooler at a friend or family member's home and pick it up on their own schedule. Of course this is perfectly fine with us.

  22. Can I pick up food at your warehouse? Or meet your driver on the road?
    Our warehouse is closed to the public for insurance reasons, sorry. And we do not do meetups.

  23. What should I do with the empty thermal bag you delivered the produce in?
    Please wash it out for us. Leave it outside at your next delivery day when we'll bring you your new delivery, and that way we do not have to bill for it.

  24. I forgot to return my bag today! Am I going to get billed for it?
    We know everyone occasionally forgets. If we realize you have more than one of our thermal bags, we will email you a reminder before your next delivery. If you again forget to return them at your next delivery, you will receive another reminder. If the second reminder is ignored and we do not receive the bags on the next delivery, you will be billed for the bags at a rate of $3.00 per bag based on our records. If you close your account and have three or more bags in your possession, you will be billed for those supplies.

  25. Can I customize my order?
    You can specify up to three items you don't want in your dislike list. We will attempt to replace them with some of your favorites, based on availability and equivalent value. If there are more than three items in your dislike list that are in your delivery, we will only match the first three dislikes. You can also add additional produce items to your produce bag in our add-on items section.

  26. How do I speak to a person at Orlando Organics? Every time I call I get the voicemail!
    We're sorry, we are a small family-run business and are often out of the office, especially on our delivery days of Tuesdays, Wednesdays, and Thursday. Please leave a voicemail, which we will return as soon as we can, although it may take a couple days. Email, of course, can be returned after business hours and if you just have a question that can be answered that way, it's your best bet.

  27. Should I call you if I need to skip a delivery?
    No, definitely not. Please remember that all account changes must be made through the web site. We will not accept change requests made in email or voicemail.

  28. What are my deadlines for updating my account or changing a delivery?
    Your change deadline is 9:00 am the day before delivery. Remember, all changes must be made through the web site.

  29. How do I cancel a delivery?
    You can cancel a single delivery or your entire service at any time provided you notify by your cancellation deadline. The deadline for any cancellation is 9:00 am the day before a delivery. Please remember that cancellations, as with any account changes, must be made through the web site.

  30. I forgot I had a delivery today. I don't want it. Can I still cancel it?
    We're sorry, but it is the customer's responsibility to keep their account updated. We don't want to waste food, so please remember to keep track of your account. We cannot accept any changes after our deadline.

  31. I live in a gated community. Can I still get deliveries?
    Yes, but it is imperative that you take any steps necessary so we can get to your door. If there is a security guard, it is your responsibility to make sure he/she will let Orlando Organics enter your subdivision. If there is an automated gate, you must let us know what the gate code or dial code is for us to get in. (We strongly suggest not just assuming the driver can "follow someone in.") If we can't get to your door, we will still bill for the delivery. So please make sure you take care of this.

  32. I live in an apartment building. Can I still get deliveries?
    Yes, but please note that if we are delivering to a location that is not a private home, it is your responsibility to make sure that you receive your delivery after we make it. Deliveries left in front of apartment doors, for example, are considered to be completed deliveries if we have been instructed to leave your deliveries as such. And please make sure that we can get into your building if there is an automated gate or security guard.

  33. Can you please leave my delivery with the leasing office?
    Due to numerous problems with this issue, we no longer are able to leave deliveries with leasing or management offices in subdivisions or apartment buildings.

  34. Can you please deliver to my house on [blank]? That's the best day for me?
    Our drivers' delivery areas are already set by day, so most of the time we can not make allowances for customer's schedules.

  35. What time of the day will the delivery be made?
    Most of our deliveries are made between 11am and 3pm, but due to the variances caused by packing, weather, traffic, and other situations, we cannot promise to make deliveries at any specific time.

  36. Hey, the web site said we were getting [blank] and I didn't get it?
    Sometimes we are forced to make substituions based on availability and quality issues. The web site is a good guide to what's coming, but we caution our customers it may not always be 100% accurate.

  37. I'm tired of receiving (produce item) in my produce bag, what should I do?
    If you do not want to receive a particular produce item, you can add it to your dislikes. You can update this list as often as you want, as long as it is before deadline for a particular week.

  38. I received a bad produce item/I am missing a produce item, what now?
    Due to the nature of the service, occasionally a bad item might slip by us, or we might miss an item when packing your bag. Other produce items, like corn, avocados or mangoes, might appear to be in good shape when the exterior is inspected, but when husked or cut open the inside might be in rough shape. We only intend to distribute produce that you can use. If you receive any produce that you are not happy with, or you are missing an item, just let us know, and we'll get you some extras at your next delivery.

  39. I used to be a customer and would like to resume deliveries. How do I do that?
    If you received a delivery in the past 180 days, you may be able to simply resume deliveries by setting your account status to Active. If your account has been closed due to going six months without a delivery, then yes, you will need to sign up as a new customer again.

  40. What methods of payment do you accept?
    We accept American Express, Discover, Visa, and Mastercard credit/debit cards. And of course checks or cash.

  41. I just got a new credit card, or need to change the credit card number on my account. Can I do that online?
    No, we do not keep credit card information on the web server. Please call our office and we'd be happy to help you.

  42. I don't have a credit card. Can I still sign up for deliveries?
    We do require either a credit or debit card before we activate an account.

  43. Can I still pay by cash or check?
    Sure. Just make sure the driver gets payment at time of delivery. Otherwise we will bill your credit card that evening.

  44. What happens if my check bounces?
    We impose a $15 fee on all returned checks. We will contact you immediately and inform you of the problem and attempt to run your credit card to cover the cost of the delivery plus the additional fee.

  45. When do you bill me for my delivery?
    We charge all of our customers' credit cards the evening of delivery. You should receive an email from our merchant processor confirming the charge. The charge can take 1-3 business days to show up on your personal statement depending on your bank.

  46. How do I see the item listing for my delivery charge? I'm not sure why the total is [blank]?
    Up until Thursday at 11:59pm you can see your current week's invoice total as soon as you log in to the member's area. If you are interested in looking at a previous week's delivery, we will soon have an "Order History" option available for our customers.

  47. What happens if my credit card is declined?
    If your credit card is declined, we will send you an email notifying you of this. Please contact us as soon as possible to update your billing information so that we may collect payment. We can not make any deliveries if you have an outstanding invoice, so we may place your account on hold if we cannot get a valid charge within 3 days. We do not charge any administrative fee for a declined card at this time.

  48. I ordered some extra produce or grocery items, but it didn't come in?
    Sometimes, due to availability or quality issues we can not fulfill extra produce or grocery offers. When this happens we will remove the item from your invoice.

  49. Can I get just some add-on produce, or just some eggs?
    In order to receive a delivery, you must receive at least one of our primary six produce bags. Deliveries of only produce add-ons or groceries will be cancelled unless they accompany a primary produce bag.

  50. Do you share your customer info with anyone? I don't want to be spammed!
    We hate spam. Trust us. Your privacy is important to us. When you sign up for produce deliveries from Orlando Organics, we ask that you provide us with your email address. We do not share this information with outside parties at all, except to provide you with a receipt for any credit card transactions.

  51. I told my friends about you. Do I get a bonus?
    For every new customer that signs up and mentions you on their signup form, you will receive $5 off your next delivery, provided you receive one within 21 days of that customer activating their account.



We accept all major credit cards.
Orlando Organics, 47 Drennen Road, Orlando, Florida 32806. (407) 522-1502.

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