Orlando Organics Policies, Privacy Notice, & Use


Hey, wow, you really clicked on the page with the fine print? You must be really bored. We'll be honest, most of this stuff is boiler plate.

  1. Orlando Organics customers sign up for a subscription bag of produce that is delivered to your home or office weekly or biweekly as per your account settings. The contents of the bag change from week to week and are based on seasonal availability and pricing.

  2. In order to activate your account, you must supply us with a valid Mastercard, Visa, Discover or American Express number. If this card expires, we must receive a new valid card number to continue deliveries. We also accept checks made out to Orlando Organics received at time of delivery. If we do not receive payment at delivery, we will bill your card that night for the cost of your invoice. If you do not activate your account within 30 days after signup, it will be closed.

  3. No deliveries will be made if you have any outstanding balances.

  4. Customers who have not received a delivery for one year will have their accounts automatically closed. They will need to sign up as a new customer and incur the registration fee to restart deliveries.

  5. Once you sign up for a subscription, we will deliver to you automatically on a regular basis unless you let us know otherwise.

  6. Changes to delivery status should be made through the Orlando Organics web site. Changes requested by email will not be accepted. If the web site is unavailable due to hosting issues, this policy may be temporarily suspended.

  7. Deadlines for changes should be observed. Any changes regarding produce, whether it be a change in your delivery bag option, or the addition of additional add-on produce, must be made by 9:00 am the day before delivery. Although the web site may accept changes after this time, they will not be reflected in that week's delivery.

  8. We are solely a delivery service and do not have a retail location. We cannot receive customers at our offices and no pickups will be allowed.

  9. We deliver on Tuesdays, Wednesdays, and Thursdays in the greater Orlando area. What day you receive a delivery is based on where you live. See the web site for guidelines on what areas are served by which days. We reserve the right to change delivery schedules.

  10. Your first delivery will include a $15 registration fee.

  11. No contracts or commitments are required. In order to close your account, please use the Account Status option in the Member's Area. Deadlines for cancellation are the same as for any order.

  12. You do not have to be home when delivery arrives. But we require that you leave out a cooler (preferably with ice packs) for us to unload your delivery into. If the cooler will not immediately visible to our drivers, please note on your account's Special Instructions where the produce should be left.

  13. If you do not leave out a cooler, your produce may be left in a thermal bag or large bin. These bags and bins are the property of Orlando Organics and it is your responsibility to return them at your next delivery. Failure to leave out a cooler may also result in a delay or denial of request for replacement for spoiled produce.

  14. If we determine that you have multiple bags and/or bins that have not been returned, we will email you to remind you to return them. If you again forget to return them at your next delivery, you will receive another reminder. If the second reminder is ignored and we do not receive the bags on the next delivery, you will be billed for the bags and bins at a rate of $3.00 per bag or bin based on our records. If you close your account and have three or more bags or bins in your possession, you will be billed for those supplies.

  15. We impose a $15 fee on all bounced checks to cover our bank fees.

  16. We reserve the right to deny delivery if special circumstances arise.

  17. It is the customer's responsibility to keep their account updated. All delivery changes must be submitted through the web site's customer management area to be recognized. Changes requested through email or voicemail will not be accepted.

  18. If we are delivering to a location that is not a private home, it is your responsibility to make sure that you receive your delivery after we make it. Deliveries left in front of apartment doors, for example, are considered to be completed deliveries if we have been instructed to leave your deliveries as such.

  19. We no longer accept signups with deliveries to non-residential addresses. Currently existing customers receiving deliveries at a business address will still be subject to the other policies regarding business deliveries noted on this page.

  20. We cannot make deliveries to a housing or leasing office (or any equivalent office that is not your apartment or home).

  21. We cannot promise to make deliveries before or after certain times due to the unpredictability of our delivery routes each week.

  22. It is the responsibility of the customer to make sure that their address is correct so that our drivers may make deliveries to the proper location.

  23. It is the responsibility of the customer to make sure that all arrangements have been made with any persons that would be required for us to make delivery to your door. This includes security agencies or private gates, automated entry codes, apartment complexes with security, and any related entity.

  24. Any deliveries that are prevented due to the actions of a party that would recognize the customer as authoritative to request changes will still be billed as completed deliveries. If your apartment complex or subdivision's security gate, manned guard, or any similar barrier, refuses to let Orlando Organics deliver to your door, it is up to you to determine the appropriate procedure and contact Orlando Organics with the necessary permissions, codes, or needed information.

  25. The expected contents of each bag will be posted on the Orlando Organics web site the day before delivery. Due to quality and shipping issues, the contents of each bag may change between the time the information is posted and you receive a delivery. Orlando Organics makes no promises regarding availability of any specific items because of the unpredictable nature of fresh produce.

  26. If you receive a damaged or spoiled item, contact Orlando Organics within 48 hours after delivery and let us know. We will make sure that we replace the item with similar produce in your next delivery.

  27. If you are accidentally billed for an item that you do not receive, let us know and will will issue a credit for the amount of error. Please remember that the deadline for produce determines your correct order and any changes made after deadline are not reflected in your order or the billing amount.

  28. You will receive a $5 credit on your next delivery if a new customer signs up and lists you as their referral. The credit is only valid for currently active customers who have a delivery scheduled in the next 21 days.

  29. In order to receive a delivery, you must receive at least one of our primary six produce bags. Deliveries of only produce add-ons or groceries will be cancelled unless they accompany a primary produce bag.

  30. Customers should use the Account Information area to specify any produce items that they do not wish to receive. This information can be updated as often as you like and updated weekly to reflect your needs for the week. Our packing sheets are based on exact matches with the items listed in your dislike list, so we request that customers not ask us to guess or assume their needs based on non-specific terms (i.e. "nightshade veggies"), or to determine substitutions based on generalizations (i.e. "all large vegetables"). We will attempt to use your favorites list to replace any dislikes you have listed, but availability will affect these substitutions. We limit substitutions to three items per week.

Privacy Policy

Orlando Organics knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting OrlandoOrganics.com, you are accepting the practices described in this Privacy Notice.

The information we learn from customers helps us personalize and continually improve your experience at OrlandoOrganics.com. We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our service, and communicating with you.

We do not store credit card information on the Internet. Our customers' credit information is stored on a separate network from our web server and is protected by multiple firewall layers.

Information about our customers is an important part of our business, and we are not in the business of selling it to others. Let's say that again. We do not share our customer information with anyone. If, in the future, we were approached by a business that we feel might be of interest to our customers, we would ask your permission first before changing our policy in any way.

You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of OrlandoOrganics.com features and services.

If you choose to visit OrlandoOrganics.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Florida. If you have any concern about privacy at the OrlandoOrganics.com site, please email us a thorough description and we will try to resolve it.

Conditions of Use

Conditions of Use

Welcome to Orlando Organics. Orlando Organics provides services to you subject to the following conditions. If you visit or shop at Orlando Organics, you accept these conditions. Please read them carefully. In addition, when you use any current or future Orlando Organics service you also will be subject to the guidelines and conditions applicable to such service or business.

Electronic Communications

When you visit Orlando Organics, Inc. or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Orlando Organics, Inc. or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Orlando Organics, Inc. and protected by U.S. and international copyright laws. All software used on this site is the property of Orlando Organics, Inc. or its software suppliers and protected by United States and international copyright laws.


Orlando Organics, Orlando Organics, Inc. and other marks indicated on our site are registered trademarks of Orlando Organics, Inc. or its subsidiaries, in the United States and other countries. Orlando Organics, Inc.'s trademarks and trade dress may not be used in connection with any product or service that is not Orlando Organics, Inc., in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Orlando Organics, Inc.. All other trademarks not owned by Orlando Organics, Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Orlando Organics, Inc. or its subsidiaries.


One or more United States and international patents apply to this site.

License And Site Access

Orlando Organics, Inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Orlando Organics, Inc. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Orlando Organics, Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Orlando Organics, Inc. and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Orlando Organics, Inc.'s name or trademarks without the express written consent of Orlando Organics, Inc. Any unauthorized use terminates the permission or license granted by Orlando Organics, Inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Orlando Organics, Inc. so long as the link does not portray Orlando Organics, Inc., its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Orlando Organics, Inc. only with involvement of a parent or guardian. Orlando Organics, Inc. and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, And Other Content

Visitors may post reviews, comments, and other content and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Orlando Organics reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Orlando Organics, Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Orlando Organics, Inc. and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Orlando Organics, Inc. or its affiliates for all claims resulting from content you supply. Orlando Organics, Inc. has the right but not the obligation to monitor and edit or remove any activity or content. Orlando Organics, Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.

Copyright Complaints

Orlando Organics, Inc. and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

Product Descriptions

Orlando Organics, Inc. and its affiliates attempt to be as accurate as possible. However, Orlando Organics, Inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Orlando Organics, Inc. itself is not as described, please contact us and we will do our best to remedy the situation.

Disclaimer Of Warranties And Limitation Of Liability

This site is provided by Orlando Organics, Inc. on an "as is" and "as available" basis. Orlando Organics, Inc. makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Orlando Organics, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Orlando Organics, Inc. does not warrant that this site, its servers, or e-mail sent from Orlando Organics, Inc. are free of viruses or other harmful components. Orlando Organics, Inc. will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Applicable Law

By visiting Orlando Organics, Inc., you agree that the laws of the state of Florida, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Orlando Organics, Inc. or its affiliates.


Any dispute relating in any way to your visit to Orlando Organics, Inc. or to products you purchase through Orlando Organics, Inc. shall be submitted to confidential arbitration in Orange County, Florida, except that, to the extent you have in any manner violated or threatened to violate Orlando Organics's intellectual property rights, Orlando Organics, Inc. may seek injunctive or other appropriate relief in any state or federal court in the state of Florida, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification, And Severability

Please review our other policies posted on this site. These policies also govern your visit to Orlando Organics, Inc. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.